FAQ

How to access desktop application of Banca Intesa Digital Banking?

You can access the application in the following ways:

• #withKEY 
  - on the homescreen of your mobile app, select #withKEY and enter your PIN or use the biometric authentication method;
  - on the Login screen of the Internet application, in the field Username enter your User number from #withKEY and in the field One-time-password enter generated #withKEY code.
   
• using automatic message (Smart login)
  - access the desktop application using #withKEY and in the Username field enter a user number from #withKEY;
  - the Smart Login screen appears and select Activate;
  - the next time you login to the desktop application, a personalized greeting message is displayed and then on the login screen select Login;
  - on your mobile device you will receive the message "Request to sign in to the Banca Intesa application", select Login and enter your PIN / biometric data;
  - you will see the message "Request submitted successfully";
  - you are logged info the desktop application.