FAQ

How to complete a payment order?

• in Payments menu, select the New Payment submenu
• then, select the account from which you want to make the payment, enter the name of the payee and enter the account number of the payee
• enter the amount and description of the payment, and if your order contains a model and reference number, enter them as well. Note: If reference number, due to hyphens, contains more than 23 characters, which is the maximum number of characters for input, enter it without hyphens
• it is possible to change the order execution date by clicking on the calendar icon next to the highlighted date. That way you can create a Payment Order in the future.
• select the Continue button and then authorize the payment
• if you want to send several orders at once and the authorization step is done only once, and not each one separately, select the Save for later button and start composing the next payment order

How to make a payment abroad?

• in menu Payments select submenu the Foreign Payments
• select the account, enter the payee name, enter the IBAN payee account, and select the payment order currency
• depending on the information you enter, you may be asked to enter additional information (for example, SWIFT address, recipient address, recipient country) and data selection (cost options)
• after entering all the required information, select Continue and authorize the payment

How can I authorize transactions?

You can authorize transactions in the following ways:

• Smart authorization
  - once you have completed your payment order, the application sends an automatic notification to your mobile number
  - upon receipt of a notification containing the elements of one or more payment orders, authorize a payment transaction by entering PIN or using the biometric method in the designated location in the mobile application 
   
• #withKEY (QR kod)
  - after completing the payment order, a QR code containing the elements of one or more payment orders will be displayed on the desktop application screen
  - you start the #withKEY authentication system and scan the displayed QR code using the #withKEY system
  - transaction elements are displayed on the mobile application screen
  - enter at the predicted place PIN or the biometric metodh in the PIN mobile application

How do I transfer funds between accounts I own or have a warrantee?

On homepage in menu Payments select submenu Transfer to Myself and Currency Exchange. 

• select the account and payee account and enter desired amount and payment description
• select Continue and check the details of the completed order
• If the data you entered is correct, select Continue to authorize the payment order

What is Easy transfer?

Easy transfer is functionality that enable payment transactions between User accounts without having to complete a transaction authorization process. You can decide whether to use this option and authorize your selection. You can also deactivate this functionality in Settings independently, after which the authorization procedure for each individual order will be applied to such payment orders.

I want to create a template

• in menu Payments select submenu Beneficiary list
• selecting New Beneficiary in the upper right corner will bring up the screen for entering the identifier and template. The identifier serves to save multiple templates under the same account.
• First, enter the Beneficiary name and Beneficiary nickname and click on button Add account on the Identifier screen
• On the next screen, enter the account number and owner name
• to add an identifier, select Done at the top right of the screen
• confirm the addition of the identifier to the recipient by selecting Done at the top right of the screen
• now, select the second tab Template on the screen and create a template by selecting Add Template.
• enter the template nickname and in the upper left corner, select Done to save the template

You can add multiple Identifiers under the same recipient. Also, different templates can be created under the same payee account (templates may vary by amount, payment description, number reference, etc.)

How can I contract a standing order or direct debit?

• in menu Payments select submenu Recurring payments.
• in the Standing order browser, select New Standing Order or New Direct Debit.
• the following screen shows the selected standing order elements
• the next step shows the contract documents you need to accept in order to be able to contract a standing order or direct debit
• selecting Proceed opens the screen for signing the contract with a qualified electronic signature: enter the certificate password and confirm it with a one-time password generated by #withKEY
• upon contracting, the standing order is displayed in the menu Standing Orders / Direct debits, and the contract documentation is in the Application settings, submenu My Documents - My Contracts

Where can I find details of completed orders and Orders in details?

In menu Payments, select the submenu Payment list, where you can find details about:

• prepared orders
• pending orders. Here are the Orders in the announcement (orders for which you have selected a due date in the future) and the orders pending execution in the payment system (payments abroad)
• executed orders
• failed orders

How to get a PDF confirmation of your received order?

In menu Payments select submenu Payment list, where you can find the details of the executed orders.

A PDF certificate is stored with each order, by selecting three dots in the line in which the order is displayed or by clicking on the order data, opening the details and also providing a PDF certificate.

PDF confirmation can also be retrieved on payment confirmation screen after payment is complete.