You don’t have to go to the bank to pay your bills, transfer money to another account, pay credit card and loan obligations or exchange currencies. Banca Intesa offers you the possibility of performing banking transactions online with improved Intesa Online e-banking. Perform banking transactions on your computer or tablet, wherever you are, in a safe, easy and simple way.
Now you can perform transactions from the home screen, thus saving even more of your precious time. You can even get a loan or overdraft approved online, without ever visiting the bank.
If you can’t find your card or you definitely lost it, you can temporarily block it through Intesa Online app. In Settings menu, select Services and Profile option, then click on Payment Cards. Clicking on Block Card option will open a screen for temporary or permanent card blocking. If a card is blocked permanently, you can apply for a new card online on the same screen, without ever visiting the bank.
Do you want to make your card safer for use? Use Set Limit option on Payment Cards screen within Services and Profile option to set you daily and monthly limit, by card and payment channels. In this way you can make your cards safer for use, since you can set limit for every card by yourself.
A completely new option that will make Intesa Online app even easier to use is the help from online advisor, which is available at any time. By clicking the button in the bottom right corner, you will start a web chat or video chat and our advisor will respond on the shortest notice. To use video chat option your computer must be equipped with camera and microphone, as well as speakers or headphones. Online advisor is available 8:00-21:00 every working day and 9:00-14:00 on Saturdays.
Support from virtual bank branch team includes:
Resolving any doubts regarding use of Intesa Online app
Support for Online cash loan and Online overdraft application and approval
In order to ensure maximum safety, all information exchanged online with the Bank during use of Banca Intesa Online are encrypted. Additionally, safety features, such as mToken and SMS OTP (one time password) ensure your safety while making non-cash payments by adding additional authorization level.