Why is it important to know the mobile app PIN

You can log in to the Banca Intesa Mobi mobile application and authorize transactions within the mobile application using a PIN or a biometric scan (fingerprint or face scan).

It is important that you always know your mobile app PIN, because even when you use biometric methods (fingerprint or face scan) to log in or authorize transactions, you will need your PIN login after upgrading and updating your mobile app.

You initially set the PIN during the first activation of the Banca Intesa Mobi mobile application, and it can be changed at any time through the option Settings - Security - Change PIN (Podešavanja – Sigurnost – Promeni PIN). To change the PIN, you have to know the currently valid PIN of the mobile application.

In case you have forgotten the PIN, you need new activation codes, which you can get:

• through the bank's Contact Center;
• in the nearest branch;
• through the service available at the LINK.