Banca Intesa, a member of international banking group Intesa Sanpaolo, has partnered with the Office for IT and eGovernment to become the first bank in the Serbian market to enable complete digitalization of processes in its business network through the introduction of paperless process and remote offer with qualified electronic signature in the cloud. With this strategic step that introduced a fully digital experience in its branches, the bank has further strengthened its position as the leader in digital banking, improving customer experience, as well as the sustainability and efficiency of its operations.

Paperless process in Banca Intesa's business network enables the bank's clients to review product or service documentation on tablet devices in branches and sign it quickly and easily through the ConsentID mobile application using a qualified electronic signature. Completely eliminating the need for printing brings a significant reduction in paper consumption and positive environmental impact, as well as optimization of business processes, with up to 75% faster document processing and 50% faster archiving, while providing customers with significant simplification of procedures and time savings.

In addition, Banca Intesa has enabled a remote offer that gives clients the opportunity to complete the entire process, from receipt, through review, to signing the documentation, digitally, without coming to the branch. Clients receive documentation on their phone via the Intesa Mobi application and simply sign it through the ConsentID application, while the signed documentation is automatically stored in a digital archive within the bank's mobile application.

"This unique innovation marks an important milestone in Banca Intesa's digital transformation and confirms our strategic commitment to constantly improving customer experience through technologically advanced, fast and intuitive solutions. The complete digitalization of processes in our business network not only raises the quality of customer interaction with the bank to an even higher level, but also contributes to improving our operational efficiency and reducing our environmental footprint, while encouraging digital transformation of the entire society. Once again, we have shown that the partnership between banks as agents of innovation and the state that creates the conditions for them to become part of a wider social reality is an essential prerequisite for the development of Serbia as a modern digital society," said Darko Popović, President of the Executive Board of Banca Intesa.