If you have a complaint, you can send it by completing a contact form below. You can rest assured that your complaint will be duly considered.

Detailed information on filing a complaint

  • Private persons
  • Legal persons

Acceptable document types: doc, docx, pdf

The personal data you enter into this form will be processed in accordance with the Information Notice on Personal Data Processing. By clicking "Submit", you will be deemed to have given your consent to the processing of this information as described in the Information

Acceptable document types: doc, docx, pdf

For all your comments, suggestions or queries, please contact us in one of the following ways:

  • By phone, through our Contact Centre on + 381 11 3108888
  • By e-mail at
  • By post:
    Banca Intesa ad Beograd
    Customer Satisfaction and Complaints Office

    ul. Milentija Popovića 7b
    11070 Novi Beograd
  • By fax on +381 11 310 88 55