Acceptance of payment cards

In line with the technical capabilities at the point of sale, the Bank can offer you multiple POS terminal models. Apart from the standard dial-up POS terminals, the offer also includes Ethernet POS terminals which enable transaction realization via the internet. For restaurants and other specific-need activities, we can provide the use of GPRS POS terminals with which transactions are realized via a mobile network. It is possible to connect POS terminals with cash registers and thus automate and speed up the sale process (the possibility of making an error is decreased).

The technical support service ensures constant operation of POS terminals and resolves interruptions that may occur in everyday business.

Depending on the activity performed by the merchant, assessments of turnover which will be realized via the Bank's POS terminals, risks in the process of acceptance of payment cards and technical conditions for the operation of POS terminals at the point of sale, the Bank can offer the following services to the merchant:

• Sale
• Cancellation of the last transaction
• Sale in instalments with Banca Intesa payment cards for natural persons
• Pre-authorization and pre-authorization realization
• Paying without a payment card
• Refund
• Connecting POS terminals with a cash register

In order to improve the quality of service and increase the satisfaction of our clients, we have improved the process of submitting requests for cancellation of transactions, which occurred at the POS and E-Commerce points of sale of Banca Intesa ad Beograd.

In cases where it is necessary to cancel transactions (partial or in full) made on the Bank's POS terminals, within your sales points, a unified Request form will be used and it is available for download on the Bank's website, at the following link.

If it concerns transactions made at the E-Commerce point of sale, the new unified request form will be used only for installment transactions, as well as in cases where the attempt to cancel through the system is unsuccessful for some reason. The request is available for download on the Bank's website, at the link.

For other cases of cancellation of E-Commerce transactions, the mode of operation remains unchanged.

The new Request contains already predefined fields, which you can easily fill in with the data available to you in the daily and monthly reports on processed transactions and payments, delivered by the Bank, namely:

• Date of transaction (for transactions made at POS terminals) / Date of approval (transaction status Post authorization / Sale - for transactions made at E-Commerce points of sale)
• The amount of the original transaction
• Amount to be refunded
• Authorization number / Authorization ID
• TID / POS ID / Terminal ID
• The last 4 numbers of the payment card
• Installment number (optional for installment transactions)

In the future, requests for cancellation of transactions must be sent to the email address storno_pos@bancaintesa.rs.