We believe that open communication, respecting clients’ opinion and mutual trust are the key values in business, which have to be continuously nurtured and developed.
Customer care is one of the most important business values of our Bank. A few years ago, we started a project “We are 100% listening” aiming to better understand your needs and wishes.
Hearing what you have to say about our products and services gives us the opportunity to continually improve quality, as well as to better know and understand your needs in order to find the best possible way to fulfil them.
We give our best to answer all your questions, resolve your doubts and accept your complaints related to doing business with our Bank. Our goal is to work together with you on creating even better conditions for long-term partnership.
In order to achieve this goal together, it is important to know if we meet your expectations and needs, how satisfied you are with our products and support of our employees.
With an aim of achieving this goal we also carry out different types of customer satisfaction studies in form of online interviews, phone or text message studies, so if we ask you to participate in such studies, please find some time to complete a questionnaire.
Just ask. Your questions make us better!
„We are 100% listening” means that we have put all communication channels at your disposal. Whether you have a question, suggestion, commendation or complaint, you can send them in one of the following ways:
|Website||Contact Form »|
|Electronic mail firstname.lastname@example.org|
|Contact center||+381 11 310 88 88 **|
|Branch office network||In all the Bank’s branch offices »|
|Fax||381 11 310 88 55|
|Postal address||Banca Intesa ad Beograd|
Customer Service Department Milentija Popovića 7b
11070 Novi Beograd