We Listen to Your Needs 100%

We strongly believe that open communication, appreciating our clients’ opinion and mutual trust are the key values of doing business and that they should incessantly be cherished and developed.
Taking care of our clients is one of the crucial postulates of our business operation. Several years ago we started the project themed “We listen to your needs 100%” in order to better understand your needs and wishes.
By listening to what you have to say about our products and services, we use the opportunity to constantly improve the quality of our work, and to better assess and understand your needs so as to be able to cater for them most efficiently.
We strive to answer all your questions, resolve your doubts about and meet the objections you might have to doing business with us. Our goal is to create, with your help, even better conditions for establishing long-term partnership.

In other to meet this common goal, we need to know whether we fulfill your expectations and meet your needs, and whether you are satisfied with our products or the attention our employees bestow upon you.

Ask. Your questions help us become better!
  • If you have any questions regarding our products and services, feel free to ask!
  • Share with us your thoughts, tell us what you like and what you would like to be different.
  • You are satisfied with our work? Your praises inspire us to become even better!
  • Or maybe you have some objections? Give us a chance to correct ourselves!
“We listen to your needs 100%” means that we have put all our communication channels at your disposal. Whether you have a question, suggestion, praise or objection, feel free to get in touch with us in one of the following ways:
Website Contact Form »
Electronic mail address kontakt@bancaintesa.rs
Contact center +381 11 310 88 88 **
Branch office network In all the Bank’s branch offices »
Fax 381 11 310 88 55
Postal address Banca Intesa ad Beograd
Customer Service Department Milentija Popovića 7b
11070 Novi Beograd
** Contact center

  • All the information on our products and services available by phone inquiry at 011/ 310 88 88, regardless of whether you choose to listen to the pre-recorded message or to speak directly to one of the agents in our Contact center. Our Contact center is open every workday 8.00 to 21.00h, and Saturdays 9.00 to 14h.
  • If you are a legal person, dial 011/ 310 88 77 to check the balance on your company’s bank account or to ask our agents for technical assistance in using electronic banking.
  • The number 011/ 301 01 60 is open for all users of our payment cards 24h a day. By dialing this number you can get the information about your cards or block them in case of loss or theft.

Contact Form

We Listen to Your Needs 100% – Assessing Client Satisfaction