We believe that open communication, respecting clients’ opinion and mutual trust are the key values in business, which have to be continuously nurtured and developed.

Customer care is one of the most important business values of our Bank. A few years ago, we started a project “We are 100% listening” aiming to better understand your needs and wishes.

Hearing what you have to say about our products and services gives us the opportunity to continually improve quality, as well as to better know and understand your needs in order to find the best possible way to fulfil them.

We give our best to answer all your questions, resolve your doubts and accept your complaints related to doing business with our Bank. Our goal is to work together with you on creating even better conditions for long-term partnership.

In order to achieve this goal together, it is important to know if we meet your expectations and needs, how satisfied you are with our products and support of our employees.

With an aim of achieving this goal we also carry out different types of customer satisfaction studies in form of online interviews, phone or text message studies, so if we ask you to participate in such studies, please find some time to complete a questionnaire.

Just ask. Your questions make us better!

  • If you have any question regarding our products and services feel free to ask!
  • Share your opinion with us, tell us about things you are satisfied with and things you would like to change.
  • You have commendations? They motivate us to improve our work!
  • Or a complaint? Let us make it right!

„We are 100% listening” means that we have put all communication channels at your disposal. Whether you have a question, suggestion, commendation or complaint, you can send them in one of the following ways:

Website Contact Form »
Electronic mail address kontakt@bancaintesa.rs
Contact center +381 11 310 88 88 **
Branch office network In all the Bank’s branch offices »
Fax 381 11 310 88 55
Postal address Banca Intesa ad Beograd
Customer Service Department Milentija Popovića 7b
11070 Novi Beograd
** Contact center

  • All the information on our products and services available by phone inquiry at 011/ 310 88 88, regardless of whether you choose to listen to the pre-recorded message or to speak directly to one of the agents in our Contact center. Our Contact center is open every workday 8.00 to 21.00h, and Saturdays 9.00 to 14h.
  • If you are a legal person, dial 011/ 310 88 77 to check the balance on your company’s bank account or to ask our agents for technical assistance in using electronic banking.
  • The number 011/ 301 01 60 is open for all users of our payment cards 24h a day. By dialing this number you can get the information about your cards or block them in case of loss or theft.