Corporate Values

As the leading bank on the market, we are aware that our business plays an important role and has an impact on our entire society, and for that reason we are promoting a growth model based on financial strength, substantial capital base and sustainable results. We are relentlessly building and reinforcing your trust, trying to ensure our shareholders’ satisfaction, as well as cultivating a sense of belonging in our employees and carefully monitoring the needs of the community and the environment.

We are building our identity on the following principles that are guiding us in our daily business activities in order to achieve success in the marketplace, but also in order to contribute to the general prosperity of the entire community:

  • Integrity
    We achieve our goals honestly, properly and responsibly, by following the rules and ethical principles of our profession and acting in accordance with the spirit of the signed agreements.
  • Excellence
    We have set for ourselves the goal of perpetual improvement, planning for future activities, all the while anticipating possible challenges, and fostering extensive creativity aimed at innovation; moreover, we recognize and reward merit and quality.
  • Transparency
    We are committed to the principle of transparency as the basis for all our activities, communications and agreements, in order to enable our clients and stakeholders to make autonomous and conscientious decisions.
  • Respect for the individual
    Our intention is to combine our large-scale operations with deep local origins and to be a bank focused on the big picture, while at the same time not losing sight of the person as an individual.
  • Equality
    We are committed to eliminating all forms of discrimination from our behaviour and respect the gender, age, ethnic, religious, political and linguistic diversity, as well as the differences regarding the union affiliations, sexual orientation or disability.
  • Individual values
    The value of each individual is a guide for our modus operandi: we use proven listening and dialogue techniques as tools for continuously improving relations with all our interest groups.
  • Responsible resource usage
    We strive towards careful use of all our resources, all the while promoting behaviour that is based on the most optimal use of resources and avoidance of unnecessary spending, and we prioritize choices that take sustainability into account.